Frequently Asked Questions
Everything you need to know about our rugged apparel and heritage gear.
What is the Filson Lifetime Guarantee?
We stand behind every item we make. Our products are guaranteed against failure or damage in its intended usage for the life of the product to the original owner.
How should I care for my Tin Cloth and Mackinaw Wool garments?
Tin Cloth should be wiped or brushed clean and never machine washed. Mackinaw Wool should be dry cleaned only to maintain its natural water repellency and structural integrity.
How long does shipping take within the United States?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout for those who need their gear sooner.
What is your return policy?
We accept returns of unused, unwashed, and resaleable items within 30 days of purchase. Please ensure all original tags are attached.
Do you offer repair services for well-worn gear?
Yes, our repair department can often restore your favorite Filson pieces. If a product is damaged through normal wear and tear, we offer repair services for a reasonable fee.
How do I know which size to order?
Filson products often feature a 'Generous Fit' for mobility. We recommend consulting the specific size chart on each product page to find your perfect fit.